Anne's core skills include objective elicitation of business or customer expectations using 1:1 interviews, workshop facilitation and survey techniques, the analysis and presentation of research outcomes and process mapping and/or system design recommendations.
- Contract Business Analyst NZ Post, Ministry of Education, NZTA, Ministry of Justice
- Business Systems Analyst Fonterra
- Business Systems Manager P&O Nedlloyd
By focusing on the principles of Lean Business Analysis, we can ensure customer experiences – particularly digital ones – are easy, efficient, and repeatable. The core skills of a Business Analyst – to question and elicit information, understand need and delivering improvements through process and service design – are critical to any successful organisational change.